Service NextGen
Our work

Service transformations that move the business.

A selection of the IFS Service Suite engagements our team has delivered. Each one combined senior consulting, LearnIFS training, and industry-specific accelerators.

Olameter
Utilities — North America

Olameter

Eliminated performance bottlenecks, upgraded the solution, and kept the service business operational during a major IFS upgrade.

FSM & PSO solution revamp with infrastructure migration

Client snapshot
  • Utility services across all verticals
  • North America (Canada & US)
  • 3,000 service technicians
  • Needed to standardize their solution when upgrading
Solution & accelerators
  • IFS FSM & PSO solution revamp
  • Infrastructure migration
  • Standardized business processes
  • Accelerators reused across FSM and mobile app
  • Onshore + India team mix
What this case proves
  • SNG process and industry knowledge compress delivery timelines
  • Components delivered increase field productivity and accuracy
  • Trusted long-term support partner
Hexagon Agility
Clean Energy & After-Market Service

Hexagon Agility

Implemented IFS Cloud Service Management for a clean-energy & after-market service business — the first time the customer used a managed solution in the field.

Onboarded a service division onto IFS FSM by expanding the existing IFS Cloud ERP footprint

Client snapshot
  • Clean energy and after-market service
  • North America
  • Tried multiple off-the-shelf service solutions (e.g., Salesforce Field Service) to manage their fleet
  • SNG proposed IFS Cloud Service Management with a long-term roadmap
Integration & change
  • Implemented IFS Cloud Service Management
  • Unique business processes addressed
  • Led the change with user adoption for first-time usage of a managed solution in field
  • Onshore + India team mix
What this case proves
  • SNG expertise across different service products helped the customer choose the right solution
  • SNG can land IFS Service in complex, unique business scenarios
  • Curated solution delivery for end-user adoption
  • Confidence to recommend SNG to peers
How we deliver

Three accelerators that compress every engagement.

LearnIFS

310 lessons, 241 SCORM modules, 31.4 hours of training — role-based and deployable into your LMS.

Product accelerators

Pre-built product templates, integrations, and configurations that compress months of design work.

Industry blueprints

Reference architectures for telco, electric, gas, water, manufacturing, and aftermarket service.
LearnIFS by the numbers

Production training, not slideware.

310
Lessons
241
SCORM modules
31.4h
Runtime
179
LMS-deployed

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