Built by service practitioners, for service organizations.
Service NextGen was founded to solve a specific problem: too many IFS Service Suite implementations were going live and never reaching their potential. We built a firm around the missing pieces — training, change, accelerators, and global delivery.
IFS is the platform. Adoption is the product.
IFS Service Suite is one of the most capable service management platforms in the world. But capability without adoption is shelfware. The hardest part of any service transformation isn't configuring the system — it's getting dispatchers, technicians, planners, and managers to actually run their day on it.
That's why Service NextGen leads with training, change, and industry context. We bring deep IFS implementation experience and pair it with LearnIFS, product accelerators, and a delivery footprint that scales with your program.
From a small team to a global service practice.
- 2021
Service NextGen is founded
A small group of senior IFS Service Suite practitioners come together with a shared thesis: service implementations fail at the people layer, not the technology layer.
- 2022
LearnIFS curriculum launched
First role-based training modules ship to customers — closing the adoption gap that traditional SI delivery leaves behind.
- 2023
Global delivery model established
India delivery center stood up alongside our US and Canada offices. Follow-the-sun delivery with shared methodology, tools, and quality bar.
- 2024
Industry specializations deepen
Dedicated practices for telco, utilities (electric, gas, water), aftermarket, and manufacturing. 7 IFS specializations certified.
- Today
45+ implementations and counting
Trusted by Tetra Pak, Hexagon Agility, Olameter, Andel and dozens of other service organizations across five regions.